What is the Wheatbaker Rewards?

The Wheatbaker Customer Rewards Program is our special way of saying “THANK YOU” for your continuous partnership and support to The Wheatbaker Hotel Brand. As a member, you will earn Wheatbaker Points for every payment at the hotel for all services which can be used to exchange for Rooms, Spa Treatment and/or Meals when you visit the Hotel.

How do I earn points?

Points earning is dependent on your status/tier at the time the transaction is allocated to your profile. As you advance to the next main Program Tier, the faster you can earn Points to unlock Rewards.

Where can I spend to earn Wheatbaker points?

Points can be earned when transactions are made in the restaurant, spa and/or hotel rooms.

How many status levels/tiers are in the Wheatbaker Rewards program and what are the requirements for each status?

The program has three status levels/tiers namely;

Silver: Entry level
Gold: 2,000, 000 and above spend per annum
Platinum: 5,000, 000 and above spend per annum

What are the benefits for each tier?

Customers on different tiers earn Wheatbaker points from their spend on Rooms, Spa Treatment and/or Meals.

Silver: 5% on Rooms; 2.5% on Spa Treatments; and 2.5% on Meals
Gold: 10% on Rooms; 5% on Spa Treatments; and 5% on Meals
Platinum: 15% on Rooms; 10% on Spa Treatments; and 10% on Meals

How can I upgrade to another tier on the program?

Higher statuses are awarded to you based on the amount of spending you have accumulated over a rolling 12-month period.

On what grounds can I be downgraded to another tier?

Platinum: a customer can be downgraded from this tier if his spending after a rolling period of 12 months does not accumulate to 5million and above.
Gold: a customer can be downgraded from gold to silver tier if his spending after a rolling period of 12 months does not accumulate to more than 2million.
Silver: there is no downgrade from this tier moreover, a customer can remain on this status level for as long as possible.

I forgot my password or changed my email address, now what?

If you have forgotten your password, kindly visit https://loyalty.thewheatbakerlagos.com and click on the ‘Forgot Password’ link. You will then be prompted to enter the email address associated with your account. A temporary password will be sent to that email address. Follow the prompts in the email to create a new password. For further enquiries, please contact our loyalty desk on: +234 01 906 7134 or simply go to the front desk at The Wheatbaker with your enquiries and a member of the dedicated team will respond to you.

How do I get a statement of my Wheatbaker rewards transaction?

Simply login tohttps://loyalty.thewheatbakerlagos.com, enter your username and password, click “Account” and access your statement

How long will it take before points earned are posted to my account?

Wheatbaker Rewards points earned will be allocated to your account within 24 hours after checkout.

Do I earn points on the redemption transactions?

You do not earn Wheatbaker points on the redemption transaction.

Will I be notified before my account point balance is forfeited?

You will receive advanced notice to your registered email address on various occasions of your points balance in jeopardy of being forfeited and again after your points have been forfeited.

If my points are forfeited, will I also lose my status?

The point expiration policy does not directly impact elite status or the ability for a member to earn points.

Can I transfer my Wheatbaker points to another person?

The Wheatbaker Rewards Points are not transferrable.

Can I earn further points on accommodation if I am already booked on a negotiated corporate rate?

Points earned are not applicable to negotiated corporate rates, reservations and events.

Is there a minimum points redemption amount?

You do not need a minimum amount in order to redeem.

Do my points rollover when I attain a higher tier?

When you reach a new tier level, your points are carried over between tiers.

Do I earn points when I book reservations through online travel agencies?

Wheatbaker points are not earned on reservations booked through online travel agencies

As an employee of The Wheatbaker, can I participate in the program?

Employees of the Wheatbaker or any subsidiary of the Wheatbaker Holdings Limited may not participate in the program.

Is there a limit on the number of guests the Wheatbaker Restaurant Points earned applies to?

Points earned apply to a maximum of 20 guests per member, per seating.

Do I have to be staying in the hotel to earn reward points at the Wheatbaker Restaurants?

You do not have to be staying in the hotel to be eligible to earn points.

Do I earn points when I purchase retail products from the spa?

Wheatbaker Loyalty rewards are limited to only spa treatment and does not include retail products

Can my Wheatbaker points expire?

Unredeemed points will expire after a period of 24 months from date of issue.

Does my membership ever expire?

While your membership may remain open, Points earned will expire after 24 months from date of issue.

Can my membership be revoked?

The Wheatbaker reserves the right to amend the status of a member or withdraw membership at its sole discretion.

What happens to my points if my membership is revoked?

If your membership is revoked, any Points or Rewards in your account or available to you prior to such termination will automatically expire, and your access to the Program and its features will automatically terminate.

How do I terminate / cancel my membership?

You may elect to terminate/cancel your membership of The Wheatbaker Rewards Program by notifying the relevant entity at The Wheatbaker in writing. A reasonable period should be allowed for The Wheatbaker to give effect to the request; hence you may receive marketing communications during this transitional period.